Terms & Conditions
These Terms and Conditions govern the supply of services by Veltrion Group Pty Ltd (ABN 14 691 155 414), trading as New Groove Creative, a creative studio based in Maitland, New South Wales, Australia. By engaging our services, whether by email, quotation, proposal, brief, or other written agreement, you agree to these Terms and Conditions.
1. Scope of Services
New Groove Creative provides creative strategy, brand positioning, visual identity, web design, content planning, photography, campaign planning, and marketing support services. The scope, deliverables, timing, and fee schedule for each project will be set out in a written proposal, project brief, or service agreement between New Groove Creative and the client.
2. Client Responsibilities
The client is responsible for supplying timely feedback, approvals, materials, copy, imagery, technical information, and access required to complete the services. Where information, assets, or approval are delayed or incomplete, New Groove Creative may extend timelines and additional fees may apply. We are not responsible for delays caused by client inactivity, late decisions, or incomplete brief information.
3. Fees, Deposits and Payment
Fees are set out in the relevant quote, invoice, proposal, or agreement. Unless otherwise agreed in writing, a deposit may be required before work commences. Invoices are payable by the due date stated in the invoice. Any overdue amounts may be subject to interest at the rate permitted by law, and New Groove Creative reserves the right to pause or terminate work until account balances are brought up to date.
4. Intellectual Property
Unless otherwise agreed in writing, all new creative work produced specifically for a project will vest in the client upon full payment of the agreed fees. New Groove Creative retains ownership of its templates, tools, processes, pre-existing materials, and general studio assets unless expressly transferred in writing.
New Groove Creative may, with the client’s consent, use completed work for case studies, portfolio references, marketing, or promotional purposes. Where relevant, any portfolio use will only occur with prior approval from the client.
5. Confidentiality
Each party will keep confidential all non-public information disclosed by the other party and will use that information only for the purpose of providing or receiving the services. This confidentiality obligation does not apply to information that is publicly available, lawfully received from a third party without restriction, or required to be disclosed by law.
6. Warranties, Consumer Rights and Limitation of Liability
New Groove Creative will perform services with reasonable care, skill and professionalism in accordance with the agreed scope and timeline. We do not guarantee commercial results, rankings, sales performance, conversion rates, or business outcomes from branding, advertising, copy, website, or marketing work. To the maximum extent permitted by law, our liability for any claim arising out of these services is limited to the fees paid for the relevant service, and we exclude liability for indirect, consequential, incidental, or special damages unless required by law.
Nothing in these Terms excludes your rights under the Australian Consumer Law where those rights cannot be lawfully excluded. If a service provided by New Groove Creative fails to meet a consumer guarantee under the Australian Consumer Law, and the failure is not excluded by law, we will remedy the issue to the extent required by law.
7. Termination
Either party may terminate the engagement by written notice if the other party materially breaches these Terms and fails to remedy the breach within a reasonable period after receiving written notice. Upon termination, all unpaid fees for work completed or in progress remain due and payable.
8. Governing Law
These Terms and Conditions are governed by the laws of the state of New South Wales, Australia. Any dispute arising in connection with these Terms will be subject to the jurisdiction of the courts of New South Wales, and the parties agree to submit to that jurisdiction.
9. Contact
For any questions about these Terms and Conditions, please contact New Groove Creative at hello@newgroovecreative.com.au or on 0490 783 715. We are based in Maitland, New South Wales, and service clients across the Hunter Region, Newcastle, regional NSW, and beyond.