Privacy Policy
Veltrion Group Pty Ltd (ABN 14 691 155 414), trading as New Groove Creative, is committed to protecting the privacy of individuals who contact us, engage with us, or interact with our website and digital communications. This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles.
1. What Personal Information We Collect
We may collect personal information such as your name, email address, phone number, business name, job title, location, website details, enquiry information, project information, and any messages you send us through enquiry forms, email, phone, or social media. We also collect information about how visitors use our website, such as browser type, device information, pages visited, and analytics data.
2. How We Collect Information
We generally collect personal information directly from you when you contact us, enquire about our services, request a quote, submit a form, subscribe to communications, call us, or otherwise interact with us. We may also collect information through website analytics, third-party services, or business contacts provided by you or by your organisation.
3. How We Use Your Information
We use personal information to respond to enquiries, provide our services, communicate about proposals and projects, manage bookings and appointments, maintain client records, send service-related updates, improve the quality of our work and website experience, and comply with legal and regulatory obligations. We may also use personal information for direct marketing communications where you have consented to receive them or where permitted by law.
4. Disclosure of Personal Information
We may share personal information with trusted third-party service providers who assist with hosting, email delivery, website analytics, customer support, accounting, or other operational functions. We do not sell personal information. We may also disclose information where required by law, to protect our rights, or where necessary to manage a project or business relationship.
5. Storage and Security
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. However, no online service or electronic storage system is completely secure, and we cannot guarantee the absolute security of personal information transmitted over the internet.
6. Access, Correction and Your Rights
You may request access to, or correction of, the personal information we hold about you if it is inaccurate, incomplete, or out of date. You may also request that we stop sending marketing communications at any time by contacting us using the details below. We will respond to privacy requests in accordance with the Privacy Act and applicable law.
7. Cookies and Website Analytics
Our website may use cookies and analytics tools to understand site traffic, improve user experience, and monitor general website performance. You can disable cookies in your browser settings if you prefer, although some website features may not function as intended as a result.
8. Overseas Disclosure
We may use third-party platforms or service providers located outside Australia to assist with our operations. Where this occurs, we will take reasonable steps to ensure those third parties handle personal information in a way consistent with applicable privacy obligations.
9. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal obligations, or service offerings. Any revised version will be posted on this page with the updated date.
10. Contact
If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal information, please contact New Groove Creative at hello@newgroovecreative.com.au or on 0490 783 715. We are based in Maitland, New South Wales, and service clients across the Hunter Region, Newcastle, regional NSW, and beyond.